Terms & Conditions

In these terms and conditions of entry (“Park and Ticket Terms and Conditions”) the following definitions apply: 

“West Midlands Safari Park/ WMSP/ Park/ Us/ We/ Our” shall mean West Midland Safari Park Limited, a company registered in England with company number: 06449517.  

“Park” shall mean West Midlands Safari Park or any part of it.

“Guest/ You/ Individual” shall mean any individual visiting the Park. 

Entry to the Park is subject to these Park and Ticket Terms and Conditions. By purchasing a ticket and/or entering the Park, guests confirm that they have understood, accepted and agree to adhere to these ‘Park and Ticket Terms and Conditions’. Failure to comply with the ‘Park and Ticket Terms and Condition’s may result in non-admission or removal from the Park, without any right to a refund.  

We reserve the right to amend and/or alter the ‘Park and Ticket Terms and Conditions’ without any prior notification.

By purchasing on our website, you are also subject to the ‘Website Terms and Conditions’.

Admission and Tickets

All guests must hold a valid ticket. Tickets are non-transferable, non-amendable and not for resale. Tickets are only valid on the date printed on the ticket. Please check our website for details of our opening times and dates. 

We may at our discretion, offer date changes on tickets purchased online in exceptional circumstances, which our team will review on a case-by-case basis. All agreed date changes will be subject to an amendment fee which must be paid at the point of the date change.  

West Midlands Safari Park operates a policy of no refunds.

Children under the age of 3 will be admitted free of charge (a ticket reservation must be made when making a booking online). They must also hold a valid ticket before entry to the Safari Drive or Safari Walk is granted. If you have missed an under 3 off your booking, please park up and visit the Ticket Office on arrival.  

We do not accept AMEX (American Express) online or at the Park. 

Ticket prices for tickets purchased on the day are in accordance with those displayed at the point of entry and will be charged per person.  

Our standard admission only price is £32 per person and our dynamic pricing system will increase and decrease the price of tickets, based on demand and special offers we may introduce from time to time. You will not be entitled to a refund or credit if the price of tickets are subsequently reduced after you have booked. 

West Midlands Safari Park reserves the right to refuse admission for any reason, including the attraction reaching full capacity.  

Tickets allow, subject to the ‘Park and Ticket Terms and Conditions’, one entry to the Safari Drive and entry to the Safari Walk. Ride wristbands for the theme park rides are an additional cost for all guests (excluding Gold/Platinum Annual Passholders). 

No child or children under the age of 12 will be admitted to the Park unless they are accompanied by a responsible adult who shall be 18 years or older and such child or children whilst on site must remain under the control or supervision of a responsible adult at all times. 

At all times please ensure that you obey the safety regulations and signage displayed throughout the Park and read through our safety information before you visit, please click here.

West Midlands Safari Park’s opening dates and operating hours are scheduled in advance and published for the convenience of our guests on our website. However, we reserve the right to amend these dates and hours at any time without prior notice. We reserve the right to add additional closure dates, including for private company buyouts or other necessary reasons. 

Guests are responsible for planning their visit within the published operating hours. Refunds or compensation will not be provided for late arrivals, failure to visit within operating hours (including failure to visit before the Safari Drive closing time), or insufficient time to experience all attractions.

When a time slot is required for specific activities, guests will still have access to the rest of the Park during opening hours. The time slot applies only to the specific activity or activities selected and does not guarantee access outside of the allocated time for those activities.

A 6-month admission only free return may be included with your admission tickets when purchased online. Please see the individual terms and conditions relating to each special offer for eligibility and the ‘Free Return Terms and Conditions’.

Safari Drive

If you pre-book a ticket online, you may be required to select a time slot for the Safari Drive. Time slots must be strictly adhered to. We cannot guarantee entry should you arrive after your time slot window. If you purchase a ticket at the ticket office on the day, we will inform you of the time slots for the Safari Drive available for you to choose from. Please note that we cannot guarantee Safari Drive availability for on the day ticket purchases. 

Subject to the ‘Park and Ticket Terms and Conditions’, tickets include access to the Safari Drive once only during the Safari Drive operating hours. Annual Passholders have unlimited access to the Safari Drive.

The Safari Drive and Park closing times are given on our online Park calendar. Guests must arrive with plenty of time before closing. Any guests arriving after the closing hours for the Safari Drive and/or Park, will not be allowed entry and refunds will not be considered. 

Guests must not litter on the Safari, bins are available in the car park after the Safari Drive.

Please do not play loud music that could disturb the animals and other guests whilst on the premises.

Do not feed any of our animals on the Safari Drive. Any guests caught feeding the animals will be escorted out of the Safari Drive immediately and could face further action.   

We will not tolerate any intimidation, abusive behaviour or reckless driving towards our animals. Any guests caught acting in any threatening or abusive way towards our animals, staff or guests, will be escorted out of the Safari Drive and off Park premises immediately and could face further action. 

Vehicles on site are subject to the Highway Code which must be adhered to at all times. Whilst driving on West Midlands Safari Park premises, you must not exceed the passenger capacity of your vehicle and each guest must wear their seatbelts at all times. Do not allow children to be seated on laps, they must be secured in their own seat at all times, as per the law.    

Soft-top cars are not permitted through the carnivore section of the Safari Drive and must follow the bypass signage. All convertible cars must have their roof up in all areas of the Safari Drive and all sun roofs must be closed.

All doors, windows and sunroofs must be closed and locked whilst in the carnivore sections. Your vehicle must be secure, roadworthy and inaccessible to any of our animals. You will be denied access to the carnivore section and/or the Safari Drive if we deem your vehicle to be unsuitable or unsecure including, but not limited to: missing windows, windows unable to close/lock fully, cracks on the glass etc. 

Three wheeled vehicles, motorbikes and non-secure uncovered four-wheel vehicles (quadbikes or similar) are not permitted through the Safari Drive. In addition to this, ladders, trailers and any bikes attached to the vehicle must be removed before entering. Externally mounted items such as spare wheels/wheel covers/front or rear spoilers should also be removed to prevent damage. If you have any concerns about the suitability of your vehicle, please use our contact form to get in touch. 

Although we maintain the routes of the Safari Drive and throughout the Park, some areas will be uneven with dips, holes and cattle grids. Please exercise caution and do not drive at speed. 

Safety signage and instructions are displayed at intervals in the Safari Drive and at the electric gates, you must ensure you follow these instructions at all times. Our gates are manually controlled with a green/red traffic light system and failure to adhere to the instructions and/or traffic lights may result in damage to your vehicle. We accept no responsibility for damage to your vehicle should you fail to adhere to the safety instructions.

In the event of a breakdown in the Safari Drive, put your hazard lights on and press your horn at intervals and a Wildlife Keeper will attend. DO NOT leave your vehicle. Should you breakdown in the free roaming carnivore sections, our team will be required to tow your vehicle from the reserve to a safer area for recovery. West Midlands Safari Park accepts no responsibility for damage to your vehicle in the event of a towing for safety reasons. 

You enter the Safari Drive at your own risk: we accept no responsibility for any loss or damage to your vehicle, including by our animals, roads, electric gates or otherwise, under any circumstances. 

Our Liability

West Midlands Safari Park accepts no responsibility for any loss or damage suffered by guests as a result of the guest’s failure to comply with the Park and Ticket Terms and Conditions, any additional terms and conditions, any of our written or verbal instructions or any event outside of our control.  

Nature of the Attraction 

The wellbeing of our animals and the safety of our guests is of the utmost importance to us and, given this and the nature of the Park, any attraction may have to be closed, removed, altered in type or otherwise be unavailable at any time, without prior notice for operational, technical, weather-related or other reasons beyond our control. 

Height, weight, age, 1:1 accompaniment and medical restrictions may apply to rides or certain elements of the attractions at the Park. Certain rides or shows may use lighting effects, strobe lighting or flashing lights.

West Midlands Safari Park accepts no responsibility for any distress, inconvenience or anxiety caused during the course of any ride or attraction and/or during evacuation from such a ride in the event of breakdown or for other technical reasons. 

Our animals are free roaming within their habitats and we cannot make any guarantees or give any assurances about the visibility of animals during your visit. Due to the nature of our wildlife, sometimes they do rest in areas which are not easy to view, particularly during inclement weather, as we expect our animals to live and act as closely as their species do in the wild. 

It is important to note that there may be times where animals remain in their house for their safety. This is particularly the case whenever a severe weather warning is given by the Met Office due to high winds or storms. Animal husbandry and health check-ups may also mean that some animals are not visible at certain times. As such, we cannot offer any refunds or compensation where experiences and/or views of the animals is restricted or unavailable for any reason.

Guest Behaviour

If at any time a guest’s standard of behaviour falls below that expected by the Park, the individual, or if that individual is visiting as part of a group, then at our discretion the group (where considered reasonably necessary, relevant and appropriate) may be asked to leave the Park and no refunds will be given in relation to any purchases that may have been made, including but not limited to ticket admission charges and wristband/ride tickets. This is without prejudice to any claim that we may have against such a person or persons arising out of their actions. For avoidance of doubt, inappropriate and offensive behaviour or unnecessary noise and any intimidating behaviour towards other guests or our animals is not permitted. 

West Midlands Safari Park will not, under any circumstances, tolerate threatening or abusive behaviour towards any member of staff, animals or fellow guests. 

Access to all areas of the Park and any attractions, is subject always to the Park and Ticket Terms and Conditions, any health and safety instructions, and any instructions from our staff or displayed in relation to each attraction. Failure to comply with any of these requirements may result in removal from the Park, without the right to any refunds. 

Guests are advised that all of the buildings, including the daily talks and show areas , theme park rides and ride queues, are designated as non-smoking. We ask that you do not smoke in busier areas, especially in the presence of children. We also ask that you do not smoke whilst in the Safari Drive. 

Guests are required to ensure that they have suitable clothing and footwear to visit all areas of the Park. Shoes and shirts must be worn by all guests on the theme park rides. Inappropriate or inadequate clothing may result in restricted access to the Park and attractions or removal from the Park with no right to a refund.

No animals, other than assistance dogs in certain areas of the Park (please click here for Accessibility or see further down), are allowed in any area of the Park. Guests will be asked to leave site with their animals (other than assistance dogs) brought onto the premises.

Parking

Complimentary parking is included for all guests during their visit to the Park.

Vehicles are parked at the owner’s risk. WMSP takes no responsibility for damage caused to any vehicle using the car park and no guarantee is given as to the security of guests’ vehicles in the car park or any contents. 

No vehicles are allowed to remain on any area of the Park outside the Park’s normal operating hours unless guests are staying in overnight accommodation at the Park or attending an event. In any event, no vehicles are allowed to remain on any area of the Park once the guest’s visit to the Park has come to an end. 

During busy periods, please ensure you park responsibly and do not block in other vehicles.  

Blue Badge parking spaces are available on a first-come-first-served basis. A valid blue badge must be displayed in the vehicle at all times.  

Accessibility

Guests who require additional assistance to visit us need to apply online through our partner, Nimbus Disability, at least 7 working days in advance of your first visit. If you have already applied through Nimbus within the last 3 years for our Park or have an Access Card, you do not need to apply again within that period.

Applications within 7 working days are possible however, it will give the team significantly less time to process and we cannot guarantee you will receive an answer in time.   

Applications are free of charge for guests who only wish to register their need to visit West Midlands Safari Park. Your application, if approved, will be valid for 3 years. 

Once your application has been approved by Nimbus, you will be issued with a confirmation email of your West Midlands Safari Park request (or a physical Access Card if you have paid and upgraded to this).

You can book your essential companion ticket online by clicking here if you have been awarded the +1. Should you require more than 1 companion ticket (if you have been awarded +2 or more), please book x1 companion online and then contact support@wmsp.co.uk who will be able to issue you with the 2nd/3rd companion ticket, or you can visit the Ticket Office on the day to collect them.

You will be able to show your essential companion admission ticket again at the Wristband Office to pick up a free essential companion wristband, providing you have paid for a wristband for the Access Card holder, and the companion will be assisting on a 1:1 basis (summer season only).

Failure to produce the appropriate documentation (Access Card or Nimbus Registration for WMSP) on arrival to the Park will result in guests and companions needing to pay an admission fee at the gate. No exceptions or refunds will be considered. 

Visually impaired guests are permitted free of charge together with one seeing essential companion to accompany them, also free of charge. You will need to show your CVI/BD8 (Certificate of Visual Impairment) or similar council issued ID at the Ticket Office to collect your free admission ticket and free essential companion ticket. You will be entitled to a free essential companion wristband provided you have purchased your own wristband for the rides; your admission ticket & CVI must be shown again at the Wristband Office.   

Assistance Dogs

Assistance dogs are welcome in the Safari Walk pedestrianised areas, but are not permitted in certain animal habitats/viewing areas for safety reasons. 

Please ensure assistance dogs are wearing an identifiable harness or jacket denoting their working status. Our staff are trained to approach all guests with dogs/pets; by wearing a jacket/harness this will help our staff identify working animals from pets. 

Emotional Support Animals are not recognised as assistance animals and as such will be treated the same as all other pets/dogs brought to the Park, where guests will be asked to leave the premises with their animals. 

Assistance Dogs are not allowed in the Safari Drive for safety reasons and would constitute a breach of Zoo Licensing Regulations. Kennels are available for assistance dogs only, please visit Main Reception on the day before heading to the Safari Drive.

In all cases, the owner of the assistance dog must: 

• Only access the Safari Walk areas: Ice Age, Land of the Living Dinosaurs, Explorers’ Play Park and Theme Park. You can also visit the Discovery Zone buildings: Aquarium, Creepy Crawlies, Reptile World, Penguin Cove, Red Panda Retreat, Marmoset Mischief. You must maintain a distance from the glass of at least 2 metres, where possible. 
• Leave dogs in our purpose-built kennels, if accessing the Safari Drive. Bedding, food, bowls, any toys and a small padlock will need to be provided by the animal’s owner. A key and padlock are available from Main Reception when checking the dog in, a £5 returnable cash deposit will be required. There is a water tap available to fill up water bowls.
• Leave dogs in our purpose-built kennels, if staying in our Safari Lodges. You must make your own adjustments to ensure their safety (such as have a companion with them) to meet their needs. We suggest, where possible, that dogs are left at home if staying overnight with us.
• DO NOT ENTER/VISIT: Twilight Cave, Aquarium, Creep Crawlies, Reptile World, Sea Lion Theatre, Lorikeet Landing, African Village (Meerkat Mayhem, Lemur Woods, Lion Ridge), African Walking Trail (including all viewpoints) or Tiger Tropics.
• KEEP AT LEAST 2M DISTANCE FROM GLASS: Penguin Cove, Red Panda Retreat, Marmoset Mischief – these areas are not avoidable to walk past so we ask you keep at least 2m distance from the glass where possible. 
• DO NOT ATTEND: any VIP sessions, any of our talks/shows or any other situations where the presence of the dog may distress animals or affect their behaviour.
• Always keep the dog on a lead and under control.
• If the assistance dog starts barking or growling, move their dog to an area where no Safari Park animals are present until the assistance dog stops vocalising.
• Only allow the dog to urinate or defecate on the grassy areas in the car park, near to the owner’s vehicle, before entering the Safari Walk and to clean up after.
• Ensure your dog is fit and healthy and has not shown any signs of illness (including vomiting/diarrhoea) within 24 hours of your visit. They must have received all annual vaccination and anthelmintic treatments.

The Park accepts no liability for the welfare, health, or safety of dogs left in the kennels or assistance dogs brought on site. Use of the kennels is at the owner's sole risk, and owners remain fully responsible for their assistance dogs while on-site.

Photography and CCTV 

You are permitted to take photographs and recordings within the Park, provided that these are solely for private use and not for any commercial purpose.  

Guests are not permitted to film on mobile devices whilst on the theme park rides as no loose articles are allowed. If you wish to film or use any recording devices on the rides, please use our contact form to get in touch with our PR team to seek approval. You must comply with any additional terms imposed in granting such approval. 

You acknowledge that the Park may on occasion have the right to access any photographs taken and video footage captured by you and request that any such photographs and/or footage are deleted if they are deemed to be offensive or infringe the privacy of other guests or staff.  

You agree not to intentionally photograph or capture video footage of any individual without that person’s permission.  

The Park may carry out photography and/or video recording in the Park and by entering the Park, you agree that the Park may use any such images in perpetuity in any promotion, advertising or publicity material. You further agree that copyright in these materials rests with the Park or any person authorised by it to take such photographs and/or video (as the case may be). 

CCTV cameras are used to assist in the proper running of the Park. However, we do not make any representations as to the extent of coverage provided by the cameras.   

All items, belongings, and other property brought into the Park by guests are at their own risk and we accept no liability for any loss or damage to such property. As such, we recommend that guests do not bring valuables to the Park. 

Please note that additional Terms & Conditions will apply depending on the type of ticket you are purchasing. Please see the drop downs for individual terms and conditions for different products and offers.  

West Midlands Safari Park’s decision on all matters relating to admission to the Park and/or to these Park and Ticket Terms and Conditions shall be final and no further correspondence will be entered in to. These Park and Ticket Terms and Conditions and all other terms and conditions published by West Midlands Safari Park shall be governed by and construed in accordance with English law.  

Our ‘Park and Ticket Terms and Conditions’ apply to all bookings and visits.

We reserve the right to amend and/or alter the ‘Website Terms and Conditions’ without any prior notification. 

The information contained in this website has been created solely for the purposes of providing information about West Midlands Safari Park and the services it offers. 

West Midlands Safari Park reserves the right to make alterations and corrections to the information contained on this website at any time, without prior notice.

All standard West Midlands Safari Park terms and conditions apply to this website and all other official West Midlands Safari Park web pages and social media sites.

The copyright in the material contained in this website and any West Midlands Safari Park trademarks and brands belong to West Midland Safari Park Ltd.

Materials may be copied from this website subject to such material only being used for personal use or for non-commercial purposes.

Copies must retain any copyright or other intellectual property notices contained in the original material.

Images, trademarks and brands displayed on this site are protected by copyright, trademark and other intellectual property laws and may not be reproduced or appropriated in any manner without the written permission of their respective owner/s.

The photographs reproduced on the website are intended to give a general impression of what you may expect from your visit. We will attempt to ensure that as many areas or attractions as possible are open for use by you during your visit. However, any attraction may have to be closed, removed, altered in type or otherwise be unavailable at any time, without prior notice for operational, technical, weather-related or other reasons beyond our control. 

Booking Tickets Online

Every effort is made to maintain your confidentiality when securing an online payment. This includes the confidentiality of your card details and other personal information. 

The information contained on our website and booking system is believed to be correct. However, we are unable to accept responsibility for any errors or omissions and reserve the right to change our prices without prior notice. 

Booking tickets online is an ideal way to save money on admission, ride wristbands or special events. Please note the following constraints for the purchase of online tickets: By purchasing online tickets you will be required to understand and agree to these ‘Website Terms and Conditions’ and any terms and conditions pertaining to the ticket type purchased.  

Please be advised that all promotions, offers and discounts hold their own individual terms and conditions and cannot be used in conjunction with any other offer unless otherwise stated.

Our dynamic ticket system allows guests booking online the best prices, when booking in advance. Prices will vary, with all offers ending at midnight before the visit date. Guests will then be subject to our on the day full prices. You will not be entitled to a refund or credit if the price of tickets are subsequently reduced after you have booked. 

Children under the age of 3 will be admitted free of charge (a ticket reservation must be made when making a booking online). 

Tickets, once purchased and/or booked are non-transferable, non-amendable and not for resale. 

We may at our discretion, offer date changes on tickets purchased online in exceptional circumstances, which our team will review on a case-by-case basis. All agreed date changes will be subject to an amendment fee which must be paid at the point of the date change.  

West Midlands Safari Park operates a policy of no refunds.  

In addition to your legal rights, should you change your mind, you can cancel your order and receive a refund if you notify us as set out below within 14 days of receiving the goods. 

To be eligible for a refund, items must be returned in their original condition. The cost of returning the item is the responsibility of the customer unless the item is faulty, damaged, or incorrect.

Once we receive and inspect the returned item, we will notify you of its approval status. If approved, a refund will be processed to your original payment method. Please allow 7-10 business days for the refund to be completed.

• Please check your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, contact us as soon as possible so we can arrange a replacement or refund if the goods are returned.
• If you have any questions, please contact orders@wmsp.co.uk.

Delivery:

• Orders will be sent within 5 days of receiving your order, this may be extended during busy periods.
• You will receive an email when the items have been dispatched to the email address provided at the time of purchase.
• Delivery will be 3-5 days from dispatch. We do not use order tracking on any orders.
• Orders can only be dispatched to the United Kingdom, any orders outside of the United Kingdom will be cancelled.

Our ‘Park and Ticket Terms and Conditions’ apply to all bookings and visits.

We reserve the right to amend and/or alter the Buy One Get One Free (BOGOF) Terms and Conditions without any prior notification. 

This offer is valid against visits to West Midlands Safari Park between the below dates:

• Saturday 1st – Monday 31st March 2025

For every full price admission ticket purchased online, one free admission ticket will be issued. The full price of an admission ticket is £32, dynamic pricing is not applicable against this offer.

This offer is available online for admission only. Theme Park ride wristbands are charged extra.

This is an online only offer.

This offer cannot be used in conjunction with any other offer or discounted ticket.

Free returns are NOT included with the Buy One Get One Free (BOGOF) offer. 

This offer is not valid against group, excursion, school or home educator bookings.

There is no cash alternative available for the free admission ticket provided under this offer. 

The Park reserves the right to withdraw, suspend or modify the BOGOF offer at any time without prior notice. 

This offer is subject to availability and may be limited during peak times or at the Park’s discretion. 

Guests (3+) who require additional support in order to visit will need to apply online, at least 7 working days in advance of their first visit, with our partner Nimbus Disability. Applications are free, or you can choose to pay £15 to upgrade to an Access Card. For more information about accessibility click here. We regret that we are no longer able to accept any other documents on the day, all guests requiring a free essential companion ticket must apply through Nimbus.

Our ‘Park and Ticket Terms and Conditions’ apply to all bookings and visits.

We reserve the right to amend and/or alter the Adult & Pre-Schooler Terms and Conditions without any prior notification. 

This offer is valid against visits to West Midlands Safari Park between the below dates on off-peak WEEKDAYS ONLY:

• 24th February – 11th April 2025
• 28th April – 30th April 2025

This offer may be extended to include further dates throughout the year. For the purpose of clarity, school holidays and weekends will always be excluded from this offer. 

This offer entitles one adult over the age of 18 and one child under the age of 5 admission to the Park during off-peak weekdays. Only 1 package ticket needs to be selected when booking and will include both 1 adult and 1 under 5 ticket. Additional package tickets can be added on if more than 1 adult is attending.

One additional admission ticket for child aged 3-4 years old can be purchased at the discounted rate of £10 and only alongside the purchase of at least one Adult & Pre-Schooler ticket. 

This offer is available online for admission only. Theme Park ride wristbands are charged extra.

This is an online only offer.  

This offer cannot be used in conjunction with any other offer or discounted ticket. 

Free returns are NOT included with the Adult & Pre-Schooler offer.

This offer is not valid against group, excursion, school or home educator bookings. 

The Park reserves the right to withdraw, suspend or modify the Adult & Pre-Schooler Offer at any time, without prior notice.

This offer is subject to availability and may be limited during peak times or at the Park’s discretion.

Guests (3+) who require additional support in order to visit will need to apply online, at least 7 working days in advance of their first visit, with our partner Nimbus Disability. Applications are free, or you can choose to pay £15 to upgrade to an Access Card. For more information about accessibility click here. We regret that we are no longer able to accept any other documents on the day, all guests requiring a free essential companion ticket must apply through Nimbus.

Our ‘Park and Ticket Terms and Conditions’ apply to all bookings and visits. 

By purchasing a Combi Ticket via West Midlands Safari Park’s website, you also agree to 'Drayton Manor Resorts’ Terms and Conditions' and vice versa if the ticket is purchased via Drayton Manor’s website. 

We reserve the right to amend and/or alter the Combi Ticket Offer Terms and Conditions without any prior notification. 

The savings on this combined offer are based on both ‘on the gate’ prices for both Drayton Manor Resort and West Midlands Safari Park. 

Combi Tickets include one-day admission to Drayton Manor Resort and one-day admission to West Midlands Safari Park with ride wristbands included.

When purchasing Combi Tickets via West Midlands Safari Park website, you will be required to choose your visit date to attend West Midlands Safari Park. Your barcodes on the e-tickets for the paid for admission will be activated for you to book in your visit to Drayton Manor Resort after purchasing. 

This offer is valid against visits to West Midlands Safari Park and Drayton Manor Resort between the below dates: 

• 15th April 2024 – 30th June 2024

This offer is only valid to purchase up until the 26th May 2024 and redemption to visit both parks must be undertaken before the 30th June 2024. Visits cannot be booked in for dates after this offer has ended and any unredeemed purchases will be forfeited.  

Tickets are non-transferable, non-amendable and not for resale. Please check both our website and Drayton Manor’s website for details of opening times and dates. 

We may at our discretion, offer date changes on your Combi tickets booked in for West Midlands Safari Park, which our team will review on a case-by-case basis. All agreed date changes will be subject to a £5 amendment fee which must be paid at the point of the date change. Your new date must fall within the validity period of the Combi Ticket offer, as above. Date changes for your Drayton Manor visit must be organised through Drayton Manor.

Children under the age of 3 will be admitted free of charge at West Midlands Safari Park and at Drayton Manor Resort (when accompanying a guest who has purchased a Combi Ticket). 

If your child is under 3 years of age and between 0.8m - 1.0m tall, a Little Penguin Wristband can be purchased on the day at West Midlands Safari Park for £7.

Guests (3+) who require additional support in order to visit will need to apply online, at least 7 working days in advance of their first visit, with our partner Nimbus Disability. Applications are free, or you can choose to pay £15 to upgrade to an Access Card. For more information about accessibility click here. We regret that we are no longer able to accept any other documents on the day, all guests requiring a free essential companion ticket must apply through Nimbus. 

• Please note if you choose the free Nimbus application, you will need to apply for each Park separately as free accounts are not transferable between different attractions. 

This is an online only offer. 

This offer cannot be used in conjunction with any other offer or discounted ticket. 

Free returns are NOT included with the Combi Ticket offer.

Drayton Manor Resort’s ‘rainy day guarantee’ cannot be purchased and/or used in conjunction with this offer. 

This offer is not valid against group, excursion, school or home educator or Tesco voucher bookings. 

Drayton Manor Resort will appear on any bank statements or billing for your Combi Ticket purchase.

West Midlands Safari Park and Drayton Manor Resort both operate a policy of no refunds. Compensation will not be issued where only one park has been redeemed for a visit and you are unable to visit and redeem the second Park within the validity period.

In these terms and conditions (“VIP Experiences Terms and Conditions”) the following definitions apply: 

"VIP Experiences” shall mean any experiences WMSP sells, a full list can be found here.

“Park” shall mean West Midlands Safari Park or any part of it.

“VIP Experience Voucher/E-Voucher” shall mean the online purchase of an 12 month e-voucher to redeem for a dated experience.

“You/Your” shall mean any individual purchasing a VIP Experience. 

“West Midlands Safari Park/ WMSP/ Us/ We/Our” shall mean West Midlands Safari Park Limited, a company registered in England with company number: 06449517.

These VIP Experiences Terms and Conditions together with our ‘Park and Ticket Terms and Conditions’ apply to and govern the purchase and use of VIP Experiences. Please ensure that you have read and understood them. By purchasing and/or booking a VIP Experience you agree that you have read, understood and agree to adhere to the ‘VIP Experiences Terms and Conditions’ and the ‘Park and Ticket Terms and Conditions’.

We reserve the right to amend and/or alter the ‘VIP Experiences Terms and Conditions’ without any prior notification. 

Your booked experience is valid for one use for the experience, date, time and names of guests stated on your booking confirmation. Your official booking confirmation will be sent by our experiences team by email, after you have booked in a dated experience. VIP Experience Vouchers purchased online are open dated for 12 months and must be booked in with our team before a booking confirmation is issued to you. 

All experiences are guided by a WMSP staff member. You must ensure that all of your party adheres to the instructions issued by our staff on the experience.  

Health and safety rules apply to each experience, you will be advised of these when you have booked in your dated experience. Please ensure that you read and adhere to these rules. Failure to do so may result in you not being able to participate in the experience or being removed from the experience. No refunds will be considered in these circumstances. Please advise us of any additional needs in advance of booking.  

Each experience carries a minimum age requirement for health and safety. Please adhere to this when booking, otherwise it may result in the VIP guide turning you away on the day. There will be no refunds offered if age restrictions are not adhered to. 

The following age restrictions apply: 

• All ages: Family Creature Feature (at least 1 adult included as part of the group to accompany any children under 16 years of age.) 
• Age 4+: Star of the Sea Lion Show 
• Aged 5-9: Mini Keeper Experience – children may be accompanied by 1 free adult, the adult will not be able to participate. 
• Age 6+: Giraffe Feed, Ultimate VIP Tour, Winter VIP Tour, Lion Feed, Indian Rhino Feed, Lemur & Meerkat Feed (at least 1 paying adult must accompany children 16 years of age).
• Aged 10-15: Junior Keeper Experience
• Aged 16+: Giraffe Keeper Experience, Rhino Keeper Experience, Carnivore Keeper Experience 

We do not allow spectators on our experiences. One parent/guardian can accompany children on the Mini Keeper Experience. The Mini Keeper Experience will not include access to the Safari Drive, an admission ticket will need to be purchased separately. 

We book up to a maximum of 6 guests on the following experiences, so you may be sharing with other guests not in your party: Giraffe Feed, Ultimate VIP Tour, Winter VIP Tour, Lion Feed, Indian Rhino Feed, Lemur & Meerkat Feed.  

We book up to 2 children on the Junior Keeper Experience, so they may be sharing other guests not in your party. 

Please arrive at your meeting point at least 5 minutes before the start of the experience. We reserve the right to cancel your experience with no refund if you arrive after your pre-booked time. If you arrive late, it will be at the discretion of our VIP guides to determine if it is possible for your experience to go ahead; no refunds will be issued if you cannot participate or if your experience does not go ahead due to your late arrival.

In addition to the experience voucher, if you have booked one of the following experiences, you will also need to purchase Admission Tickets via our website or at the Ticket Office on the day: 

• Star of the Sea Lion Show 
• Family Creature Feature 
• Mini Keeper Experience (access is included for the Safari Walk only, a separate admission ticket will need to be purchased if you would like to visit the Safari Drive). 

We recommend booking your Admission Tickets online in advance for the above experiences.

Where admission to the Park is included with your experience, your VIP guide will issue your tickets on the day. Your Safari Drive ticket has an open time slot, so you can visit at any point during the opening hours of the Safari Drive. Please ensure you check the opening times online here, as the Safari Drive closes earlier than the rest of the Park. Your admission is valid on the same day as your experience only and cannot be used on an alternative date.  

VIP Experiences do not include a free return.  

Ride wristbands are included for the following experiences only, during our summer season (the theme park is closed every winter from November – mid-February).  

• Ultimate VIP Tour 
• Junior Keeper Experience 
• Rhino Keeper Experience 
• Carnivore Keeper Experience 
• Giraffe Keeper Experience 

Please advise us of any additional needs in advance of your experience or before purchasing your experience. It is up to the individual to assess their own mobility levels and fitness as some experiences will involve a degree of manual labour. We reserve the right to ask you not to continue with an experience if we feel there is a risk to your health and wellbeing. Pregnant women and guests with long term health conditions would need to seek advice from their doctor before taking part in an animal experience. No refunds will be issued if you are unable or required by us not to participate in the experience under this section.

Guests who require additional support will need to apply online through our partner Nimbus Disability, before booking in your experience. Please click here to see our Accessibility Page for more information. If approved for an essential companion (+1 on your Nimbus account), Essential Companions may accompany guests booked onto a VIP Experience for free but cannot take part in any of the experience. If Essential Companions wish to participate in the VIP Experience, they will be charged the full price of the experience.

Whilst every effort is made to accommodate people with access needs, wheelchair access is not always available due to the terrain in which the experience takes place and some of our animal experiences require some physical mobility to ensure the safety for all who are participating. Please use our contact form to get in touch before you purchase an experience voucher and our team will be able to advise on suitable experiences for your mobility levels.  

Subject to the exceptions below; pictures will be taken for you during the experience by your VIP guide with the animals that you get to meet, using our own camera. Please note that for security reasons, you are not allowed to take photos or videos on your own devices. Photos of your experience will be issued to you on a memory stick (excluding Star of the Sea Lion Show & Family Creature Feature). You are welcome to bring your own camera for use when you are in the Safari vehicle only. Please ask your VIP guide to stop if you see a good photo opportunity.  

• Star of the Sea Lion Show - Pictures will be taken for you during the experience by our team with the animals that you get to meet, using our own camera. You will be able to choose one photo to have printed for you. Additional photos can be purchased at a cost. You will need to visit Main Reception before the Park closes, to collect your certificate and choose your photo. 
• Family Creature Feature – You are welcome to take photos on your own devices during this experience. 

We reserve the right to alter the itinerary without prior notice for operational reasons. If we have to amend the itinerary for any reason, we will try to keep the experience as close as possible to the description on your booking. Refunds will not be offered where one or more parts of the itinerary change. 

The food available to feed our animals will vary, to keep a balanced diet, and may differ from the promotional photos/videos.  

VIP Experiences will go ahead in all weather. In exceptional circumstances, the experience may be cancelled by WMSP due to severe weather constraints. Where the experience is cancelled by us, an alternative date will be offered.  

Our experiences may only be available at certain times during the year, some do not run in winter. Please refer to the individual experience webpage to find out more or use our contact form to get in touch with our team.  

Once the experience is booked, refund requests will not be considered. Date changes are possible in exceptional circumstances and will be offered on a case-by-case basis and at our discretion. An admin charge may apply.  

We reserve the right to reschedule any booked experience and will provide as much notice as possible. No compensation will be offered if we have to reschedule or cancel your experience.   

VIP Experience E-Vouchers

VIP Experience E-Vouchers purchased on our website are valid for 12 months from the date of purchase; the experience must be taken within this period. You must contact us to book in your date for the experience.  

You will receive an email confirmation of your purchase with a downloadable PDF document, that you can print off and issue as a gift. 

Instructions on how to contact us to book in your dated experience are stated on the e-voucher.  

If an experience from a voucher is not booked in within the validity period, the voucher will be become void and cannot be extended, refunded or transferred. 

Some experiences are only available during our summer season (mid-February – early November), please check our availability calendar before purchasing a voucher. 

VIP Experience vouchers are non-refundable and non-transferable. 

We recommend contacting us as soon as you have a date in mind to redeem your voucher, as experience availability can be limited. All experiences are subject to availability, whilst we will always do our best to offer you your preferred date, these are booked on a first come first served basis. Although the online calendar may show availability, we cannot guarantee your chosen date will still be available once you get in touch with us to book. 

Where the experience can be booked for up to 6 guests, the calendar will show availability but will not show the number of spaces still available. We cannot guarantee that the number of spaces available will be enough to cover your whole group. 

Once booked, you will be issued with an email from our team confirming the attendees, date, times and meeting point instructions on your booking confirmation. Please ensure you read and understand all health and safety information given. 

A VIP Experience is only considered booked in when you have chosen a date for your experience and have received a booking confirmation from WMSP which states the date, times and names of the attendees on the experience.

In these terms and conditions (“Free Return Terms and Conditions”) the following definition apply: 

“West Midlands Safari Park/ WMSP/ Us/ We/Our” shall mean West Midland Safari Park Limited, a company registered in England with company number: 06449517.  

“Park” shall mean West Midlands Safari Park or any part of it. 

“Guest/ You” shall mean any individual purchasing or booking tickets to visit the Park. 

Our ‘Park and Ticket Terms and Conditions’ apply to all bookings and visits, including free return bookings. 

We reserve the right to amend and/or alter the ‘Free Return Terms and Conditions’ without any prior notification. 

Subject to these ‘Free Return Terms and Conditions’, guests who purchase Admission Tickets on the website and submit a valid vehicle registration number at the point of purchase, are entitled to a free return visit, valid for 6 months from the date of your original visit to the Park for ADMISSION ONLY, subject to the below exclusions.

Free Returns will not be issued to guests who have purchased evening event tickets, Safari Lodge bookings, Safari Venues tickets or certain special offer tickets – please see the individual Terms and Conditions relating to each special offer. 

Free Returns do not include any theme park ride wristbands or extras, which are charged in all cases with a free return booking.

Groups, Excursions, School and Home Educator bookings do not include a free return.

Complimentary tickets do not include a free return. 

Guests purchasing Admission Tickets on the day from the Ticket Office are not eligible for the free return, including the purchase of Admission Tickets using Tesco vouchers. 

Only one vehicle registration can be given per booking. If you need to visit on your free return in multiple vehicles, the lead vehicle must be the one with the registration number provided on your original booking. Ensure that all vehicles have a copy/download of the admission tickets on the day. 

Free return visits must be pre-booked online. Instructions on how to book the free return visit are provided by email after the first visit date; this email is normally sent within 24 hours after the first visit. Please check your junk mail folders as sometimes our emails can fall in there. If you have not received the email after 48 hours, please visit our FAQs for instructions on how to book here. 

Use the barcode numbers on each of the original Admission Tickets and input the barcode number for each visitor when prompted, before confirming the booking for the free return visit. 

Only barcodes for Admission Tickets for paid visitors will be valid; under 3s can still be added to free return bookings but do not have a free return barcode. If you require a free essential companion ticket, please click here for more information. 

Free return visits are only valid on selected dates. Please find a full list of date restrictions here. Further date restrictions will be published throughout the year as we release general admission tickets for sale. For the purpose of clarity, the majority of school holidays and bank holiday weekends are always excluded. 

Upgrade fees will apply should you want to see Santa in his grotto on valid dates during our Santa Safari event. This must be added onto your booking when booking in your free return visit and cannot be added on at a later time.

Free Returns are only valid for day visits for standard admission, they cannot be redeemed against special event evening tickets.

Free Returns cannot be used on conjunction with any other offer, unless otherwise stated.

Once your free return has expired, extensions will not be considered. If your free return expiry falls on a restricted date or within a restricted date period (e.g. school holidays), you will need to ensure you book in your visit before this.

If you have booked in your free return and require a date change in exceptional circumstances, our team will review requests on a case-by-case basis. All agreed date changes will be subject to an amendment fee which must be paid at the point of the date change. Your new visit date must still fall within the 6 month validity period of your free return or your free return will be forfeited.

We are not able to amend the vehicle registration number on your booking and they are non-transferable. If you have made a mistake with one or two incorrect letters/digits on the vehicle registration given, we may, at our discretion, still permit entry as we allow for a little user error. 

If you no longer have access to the vehicle with the registration number you gave on your original booking, we will accept the change in vehicle with the following documents:

• Insurance document, MOT or V5 – any document with the number plate printed on and your name and address.
• Photo ID with the corresponding name and address details on it.
• Company Cars: we can accept a letter or email from your employer (showing business details in letterhead/email footer) to confirm you were allocated the car registration on the date of your visit. 
• Hire Cars: a document confirming the vehicle hire agreement with the registration or the insurance document for the hire car.   

In these terms and conditions (“Annual Pass Terms and Conditions”) the following definitions apply: 

"Annual Pass” shall mean a Silver, Gold or Platinum Annual Pass.

“Park” shall mean West Midlands Safari Park or any part of it 

“Passholder” shall mean any individual who has purchased and holds a valid Annual Pass 

“Annual Pass Gift Voucher/E-Voucher/Voucher” shall mean the online purchase of an 12 month Annual Pass Gift Voucher to redeem with us.

“You/Your” shall mean any individual purchasing an annual pass. 

“West Midlands Safari Park/ WMSP/ Us/ We/Our” shall mean West Midland Safari Park Limited, a company registered in England with company number: 06449517. 

“Drayton Manor Resort /Resort” shall mean Drayton Manor Resort Limited, a company registered in England with company number: 12760453

These ‘Annual Pass Terms and Conditions’ together with our ‘Park and Ticket Terms and Conditions’ apply to and govern the purchase and use of the Annual Pass, please ensure that you have read and understood them. By purchasing an Annual Pass you agree that you have read, understood and agree to adhere to the ‘Annual Pass Terms and Conditions’ and the ‘Park and Ticket Terms and Conditions’.

We reserve the right to amend and/or alter the Annual Pass Terms and Conditions without any prior notification. 

The Annual Pass can only be used by the authorised Passholder and is non-transferable. A passport-style photo is assigned to each pass which cannot be changed or altered for the validity of the pass. Pass sharing is not permitted and is a breach of these Annual Pass Terms and Conditions and any attempted use of an Annual Pass by someone other than the Passholder will result in access to the Park being refused and the Annual Pass being immediately revoked without any refund or compensation. 

Annual Passholders will receive a ‘digital pass’ with their name and photo, which must be shown upon arrival to the Park for entry, on a mobile device via the West Midlands Safari Park ‘Tap app'. Screenshots will not be accepted. Plastic cards may be purchased at an additional cost. Photocopied or defaced cards will not be accepted. If you have reserved your tickets online, you must be able to show your Annual Pass to use alongside the tickets for entry. 

Subject to these terms and conditions, an Annual Pass is valid for 12 months from the date of purchase. 

Annual Passes must be paid for in full at the time of purchase. 

The Annual Pass does not entitle the passholder to entry to special events including, but not limited to, the Santa Safari Grotto experience (please check the calendar on our website for dates of special events). We may, however, offer exclusive Annual Passholder discounts for special events which will be communicated closer to each event. For Platinum Annual Passholders, this also applies to special ticketed events at Drayton Manor Resort. 

Annual Passholders do not have to prebook entry, but we do recommend this during school holidays and peak dates if we are running a limited event (e.g. Character Week) where availability for time slots is limited. Upgrade prices may apply for special events. 

Annual Passholders receive unlimited trips around the Safari Drive, during the opening hours. A time slot is not required for Annual Passholders to enter the Safari Drive, including on sold out dates.  

Annual Passes may not be used in conjunction with any other offer. Upgrade and add-on prices may apply for special events.  

We reserve the right to immediately revoke and terminate Passholder membership at any time if a Passholder behaves in a manner that is abusive and/or threatening towards any of our staff, and/or fellow guests, and/or animals or if there is a breach of these ‘Annual Pass Terms and Conditions’ or our ‘Park and Ticket Terms and Conditions’ or a failure to comply with our verbal or written instructions. No refunds or compensation will be considered in relation to any such revoked Pass. 

West Midlands Safari Park reserves the right to add additional closed dates if the Park needs to close at any time, for any reason, including for private company buyout days. These will always be communicated to you by email. 

Height restrictions apply on all rides in the Adventure Theme Park.

Bronze Annual Pass (discontinued)

Valid for 12 months from the date of purchase and entitles the Passholder to admission to the Park between the 1st October – 31st March only. Please see the online calendar for this season’s dates. 

No ride wristbands are included with a Bronze Annual Pass. Bronze Annual Passholders receive a 20% discount on our full price ride wristbands, limited to one wristband per passholder per visit during the summer season (see our website for our summer season dates). Discount is only applied at the Wristband Office and cannot be applied against wristbands when booking online. 

Bronze Annual Passholders can benefit from 10% discount on food, drink and in our retail outlets. The discount cannot be used in conjunction with any other special price offer in our Retail Shops. Tote bags and photos are excluded from this offer. 

Discounts do not apply to the purchase of guidebooks, animal food pots, VR ride tickets or seats on our Safari Minibus Tours.  

Silver Annual Pass

Valid for 12 months from the date of purchase and entitles the Passholder to admission to the Park on any day when the Park is open to the public, excluding bank holidays, bank holiday weekends (inclusive of the Saturday and Sunday before the bank holiday Monday) and special events. Please see the online calendar for this season’s dates. 

No ride wristbands are included with a Silver Annual Pass. Silver Annual Passholders receive a 20% discount on our full price ride wristbands, limited to one wristband per Passholder per visit during the summer season (see our website for our summer season dates). The discount is only applied at the Wristband Office and cannot be applied against wristbands when booking online. 

Silver Annual Passholders can benefit from 10% discount on food, drink and products in our retail outlets. The discount cannot be used in conjunction with any other special price offer in our Retail Shops. Tote bags and photos are excluded from this offer. 

Discounts do not apply to the purchase of guidebooks, animal food pots, VR ride tickets or seats on our Safari Minibus Tours.

Gold Annual Pass

Valid for 12 months from the date of purchase and entitles the Passholder to admission to the Park on any day when the Park is open to the public, excluding special events. Please see the calendar for this season’s dates. 

One ride wristband per visit per Passholder during the summer season (see our website for our summer season dates) is included with a Gold Annual Pass. 

Gold Annual Passholders can benefit from 20% discount on food, drink and products in our retail outlets. The discount cannot be used in conjunction with any other special price offer in our Retail Shops. Tote bags and photos are excluded from this offer. 

Discounts do not apply to the purchase of guidebooks, animal food pots, VR ride tickets or seats on our Safari Minibus Tours.  

Gold Annual Passholders can benefit from 20% off VIP Experiences at WMSP. Passholders would need to get in touch, quoting their Annual Pass ID number to gain a discount voucher code before purchasing their experience online.  

Gold Annual Passholders can benefit from 10% off public events held in Treetops Pavilion. Passholders would need to get in touch, quoting their Annual Pass ID number to gain a discount voucher code, before purchasing the event tickets online.

Gold Annual Passholders can benefit from a 10% discount on Safari Lodges bookings. The guest booking must be the Annual Passholder and the pass needs to be still in date at the time of booking. Only one Annual Pass can be used per Lodge booking. Bookings must be made online and paid in full. Once you have made your booking, please contact us and provide your Annual Pass membership details. Once verified, we will issue the valid booking with a 10% refund.  

Gold Annual Passholders can purchase up to 15 Friends & Family Tickets per Annual Pass during the 12 month validity. Friends and Family Tickets can only be used alongside a valid Annual Pass (Annual Pass holders must be visiting with them on the same day). Friends & Family Tickets must be pre-purchased online. They can be added at the end of checkout when reserving an Annual Pass visit. Friends & Family Tickets cannot be purchased at the Ticket Office on site.

Gold Annual Passholders are also entitled to one free visit to Pleasurewood Hills per Annual Pass during the 12 month validity of your pass. Please show your pass at the Pleasurewood Ticket Office to redeem your free visit. Please note free Essential Companion Annual Passes are not accepted at Pleasurewood Hills, please visit their website for more information on carer/companion concessions.   

Gold Annual Passholders can benefit from a 10% discount on food, drink and retail outlets at Pleasurewood Hills. 

Platinum Annual Pass

Valid for 12 months from the date of purchase and entitles the Passholder to admission to the Park on any day when the Park is open to the public, excluding special events. Please see the calendar for this season’s dates. 

One ride wristband per visit per Passholder during the summer season (see our website for our summer season dates) is included with a Platinum Annual Pass. 

Platinum Annual Passholders can benefit from 20% discount on food, drink and products in our retail outlets. The discount cannot be used in conjunction with any other special price offer in our Retail Shops. Tote bags and photos are excluded from this offer. 

Discounts do not apply to the purchase of guidebooks, animal food pots, VR ride tickets or seats on our Safari Minibus Tours.  

Platinum Annual Passholders can benefit from 20% off VIP Experiences at WMSP and at Drayton Manor Resort. Passholders would need to get in touch with each respective Park, quoting their Annual Pass ID number to gain a discount voucher code before purchasing their experience online.

Platinum Annual Passholders can benefit from 20% off public events held in Treetops Pavilion. Passholders would need to get in touch, quoting their Annual Pass ID number to gain a discount voucher code, before purchasing the event tickets online.

Platinum Annual Passholders can benefit from a 10% discount on Safari Lodges bookings. The guest booking must be the Annual Pass holder and the pass needs to be still in date at the time of booking. Only one Annual Pass can be used per Lodge booking. Bookings must be made online and paid in full. Once you have made your booking, please contact us and provide your Annual Pass membership details. Once verified, we will issue the valid booking with a 10% refund.  

Platinum Annual Passholders can purchase up to 20 Friends & Family Tickets per annual pass during the 12 month validity of your pass. Friends and Family Tickets can only be used alongside a valid Annual Pass (Annual Pass holders must be visiting with them on the same day). Friends & Family Tickets must be pre-purchased online. They can be added at the end of checkout when reserving an Annual Pass visit. Friends & Family Tickets cannot be purchased at the Ticket Office on site.

Platinum Annual Passholders are also entitled to entry to Drayton Manor Resort (“Resort”) during any day when the Resort is open to the public, excluding special events. Visits to the Resort must be pre-booked by visiting draytonmanor.co.uk, selecting ‘Already have a ticket or voucher?’ and following the steps. Under 3s can be added onto the booking at no additional cost. 

Platinum Annual Passholders can benefit from free car parking at Drayton Manor Resort. 

Platinum Annual Passholders can benefit from 20% discount on food and drink at Drayton Manor Resort. Ice creams are excluded from this offer. 

Platinum Annual Passholders can benefit from 10% discount in retail shops at Drayton Manor Resort.

Platinum Annual Passholders can benefit from 10% discount on Hotel Bed & Breakfast bookings. Limited number of rooms available each day at discounted rate on a first come, first serve basis.

Platinum Annual Passholders are also entitled to one free visit to Pleasurewood Hills per annual pass during the 12 month validity of your pass. Please show your pass at the Pleasurewood Ticket Office to redeem your free visit. Please note free Essential Companion Annual Passes are not accepted at Pleasurewood Hills, please visit their website for more information on carer concessions.   

Platinum Annual Passholders can benefit from a 10% discount on food, drink and retail outlets at Pleasurewood Hills.  

Essential Companion Annual Pass

Guests with an Annual Pass or purchasing an Annual Pass who require additional support or have additional needs (“Supported Passholders”) will need to apply online through our partner Nimbus Disability, before purchasing their Annual Passes or at least 10 working days before your first planned visit. 

If successful and awarded a ‘+1’ by Nimbus, a free Essential Companion Annual Pass (“Companion Annual Pass”) can be issued by visiting Main Reception. If you already have an Access Card or a Nimbus registration for WMSP that is still in date, you do not have to apply with Nimbus again. 

The Companion Annual Pass will need to have the photo and name of the Supported Passholder (meaning different caregivers can visit and support using the Companion Annual Pass).

The Companion Annual Pass will only be valid when visiting with the Supported Passholder and the validity of the Companion Annual Pass will be for the same time as the Supported Passholder’s Annual Pass. 

Essential Companions must be over 12 years of age. If aged between 12-17 years, they must still be supporting a guest over 18 years of age.  

Should an Essential Companion pass be found violating any of these ‘Annual Pass Terms and Conditions’ or our ‘Park and Ticket Terms and Conditions’ (where they are not being used in conjunction with the Supported Passholders), we reserve the right to cancel the Companion Annual Pass at anytime. You would then be required to queue at the Ticket Office on each visit, with your Nimbus card/account details for the team to check, to pick up a paper ticket. 

Annual Pass Renewals

Annual Passholders will receive a 10% discount for renewing their passes online. 

The discount to renew will be available to you from one week before the expiry date of your current passes and up to one month after the expiry date. 

The discount for renewing only applies when you are purchasing the same tier passes, if you change to another tier (Silver/Gold/Platinum), you will not be entitled to the renewal discount. 

Discounts to renew cannot be brought forward or extended. 

Discounts to renew cannot be used on conjunction with any other offer unless otherwise stated. 

Annual Pass Gift E-Vouchers

Annual Pass Gift Vouchers purchased on our website are valid for 12 months from the date of purchase, the voucher must be redeemed within this period. 

You will receive an email confirmation of your purchase with a downloadable PDF document, that you can print off and issue as a gift. 

Instructions on how to redeem your Annual Pass Gift Voucher are given on the voucher with a QR code, you can also visit our website, selecting ‘Buy or Renew an Annual Pass’ and then ‘Redeem Annual Pass Voucher’. 

The start and expiry date for your Annual Pass will be 12 months from the date you redeem the voucher. 

If the voucher is not redeemed within the validity period, the voucher will be become void and cannot be extended, refunded or transferred. 

Annual Pass Gift Vouchers are not considered Annual Passes until they have been redeemed. Vouchers will not grant admission to the Park. 

Annual Pass Gift Vouchers are non-refundable and non-transferable. 

Our ‘Park and Ticket Terms and Conditions’ apply to all bookings and visits.

We reserve the right to amend and/or alter the ‘Flexible Ticket Terms and Conditions’ without any prior notification. 

This offer can be purchased for Admission only (does not include a ride wristband) or Admission Ticket & Ride Wristband (includes a theme park ride wristband). Dynamic pricing is not applicable against this offer.

Flexible Tickets are valid for 12 months from the date of purchase.

Flexible Tickets must be booked in online once you have decided on a visit date. Use the barcodes on your tickets to reserve your visit online. Your visit date must be undertaken within the 12 month validity period of the ticket. 

For the Admission Ticket & Ride Wristband Flexible tickets, this offer can only be redeemed during our summer season, when the theme park is open. Please see our online calendar for more information. For the purpose of clarity, the adventure theme park is always closed from the start of November - mid-February. 

This is an online only offer. 

This offer cannot be used in conjunction with any other offer or discounted ticket. 

Free returns for West Midlands Safari Park are included with Flexible Tickets, and will be activated once you have booked in and visited the Park. 

This offer is not valid against group, excursion, school or home educator bookings. 

The Park reserves the right to withdraw, suspend or modify the Flexible Ticket offer at any time without prior notice.

This offer is subject to availability and may be limited during peak times or at the Park’s discretion.

Guests (3+) who require additional support in order to visit will need to apply online, at least 7 working days in advance of their first visit, with our partner Nimbus Disability. Applications are free, or you can choose to pay £15 to upgrade to an Access Card. For more information about accessibility click here. We regret that we are no longer able to accept any other documents on the day, all guests requiring a free essential companion ticket must apply through Nimbus.

Our ‘Park and Ticket Terms and Conditions’ apply to all bookings and visits. ‘Annual Pass Terms and Conditions’ apply to all Annual Pass purchases.

We reserve the right to amend and/or alter the ‘Raring2Go Annual Pass Discount Offer Terms and Conditions’ without any prior notification.

The offer provides readers of Raring2Go with 10% discount off a West Midlands Safari Park Annual Pass, including Silver, Gold or Platinum.

The offer is valid until 28th February 2025 and no extensions will be considered.

The offer is valid online only when purchasing an Annual Pass through the discount code shared with Raring2Go readers.

The offer does not apply to Annual Pass renewals or vouchers.

The discount is not to be used in-conjunction with any other offer or discounted tickets.

Discount code must be entered at the checkout when purchasing any number of Silver, Gold or Platinum Annual Passes.

Discount code cannot be applied when using a Gift Voucher to make the purchase.

Our ‘Park and Ticket Terms and Conditions’ apply to all bookings and visits. ‘Annual Pass Terms and Conditions’ apply to all Annual Pass purchases.

We reserve the right to amend and/or alter the ‘Annual Pass Flash Sale Terms and Conditions’ without any prior notification. 

The offer provides a 20% discount off a West Midlands Safari Park Annual Pass, including Silver, Gold or Platinum. 

This offer is valid from 10:00 Wednesday 22nd January – 23:59 Sunday 2nd February 2025 and no extensions will be considered.

The offer is valid online only and the discount has automatically been applied to the Annual Pass prices during the sale period, no discount codes are required: 

• Platinum Annual Pass | Normal price: £175, Sale price: £140
• Gold Annual Pass | Normal price: £99, Sale price: £79.20
• Silver Annual Pass | Normal price: £79, Sale price: £63.20

The offer does not apply to Annual Pass Vouchers.

This is an online only offer. 

During the sale period, annual pass renewals have been increased to offer a 20% discount. The normal 10% discount cannot be used in conjunction with this offer. 

This offer cannot be used in conjunction with any other offer or discounted ticket unless stated.